1) Use Web 2.0 to communicate with the public and start discussions
2) Use Web 2.0 to make policy - announce new regulatory efforts in blogs, YouTube, etc.; conduct conversation using wikis, webinars, etc.; broadcast new policies using social media
3) Open access to Web 2.0 Many federal agencies today still block their employees from using these tools for their work, meaning there's no learning going on about how to use them.